IKEA deliveries in North India will be handled through eCart’s network. This partnership will redefine home delivery for home furnishings.
Bengaluru – March 6, 2025 : eKart, one of India’s leading 4PL supply chain companies, has partnered with IKEA to provide end-to-end delivery for its home furnishing business and enable easy home delivery of orders placed on IKEA’s website.
As part of this collaboration, eKart will play a key role in efficiently delivering large parcels from IKEA’s extensive catalogue of over 7,000 products to customers in North India. This will include furniture, home décor and household items. eKart’s superior logistics capabilities will enable IKEA to fulfill many customer orders within 24 hours and will underline its commitment to operational excellence. eKart handles large-scale logistics with a consistent focus on accuracy and achieves an industry-best 99% success rate in prepaid shipments. This has set a benchmark in reliability and customer satisfaction.
eCart IKEA India will also be providing convenience and best-in-class logistics solutions from its recently launched supply chain hub in Delhi-NCR. The use of real-time tracking will make deliveries easier and provide better visibility to customers. Sustainability is at the heart of the partnership and eCart will use its fleet of electric vehicles to connect with IKEA’s eco-friendly logistics.
Mani Bhushan, Chief Business Officer, eKart, said, “ This partnership is a testament to eKart’s ability to provide industry-class supply chain solutions to major retail brands. IKEA’s dream is to improve the everyday lives of many people and eKart is proud to be part of this journey. For us, it is important to uphold the values of transparency and sustainability, along with our unique commitment to customer happiness and reliability. Through this collaboration, we will strive to bring the world-class customer experience that IKEA is known for to as many customers as possible. IKEA delights customers through listening, engaging and supporting them, and this aligns with eKart’s ethos of reliability, responsiveness and solutions. We look forward to continuing to delight customers with this partnership .”
Saiba Suri, National Customer Satisfaction Manager, IKEA India, said , “ EV deliveries are at the heart of our expansion in North India. This step will bring us closer to our global EV100 goal. We are excited about this partnership with eCart in our new market and look forward to furthering IKEA India’s expansion story through more efficient and sustainable means as we grow together .”
eKart provides end-to-end logistics for over 400 retail brands. This includes last-mile delivery, part truckload (PTL), full truckload (FTL), warehousing and industry-first innovations such as open box delivery and product recycling. This makes operations simple and transparent. By bringing together IKEA’s world-class experience and eKart’s superior logistics network, this synergy will redefine home furnishing deliveries in India, making them faster, greener and more customer-centric.