Škoda Auto Volkswagen India enhances aftersales infrastructure for the customers

• SAVWIPL doubled is distribution centre space to 52000 sqm in the past decade.  
• Touchpoints increased by 35% to 540 across India in last 2 years
• Pune RDC adds 8000 sqm to reach 33,000 sqm to support customers across all brands

Chakan, December 18, 2024: Škoda Auto Volkswagen India Private Limited (SAVWIPL) firmly believes in customer centricity. To enhance customer experience, Škoda Auto Volkswagen India Private Limited (SAVWIPL) has doubled its regional distribution centre (RDC) footprint across India to an impressive 52000 sqm over the last decade.

A standout example of this commitment is the recent addition of 8000 sqm at Pune RDC , which now spans at 33,000 sqm, setting new benchmarks in operational efficiency and customer service. Apart from the Pune RDC, the Group also has parts distribution centres strategically located in the NCR and Bangalore to cater to the customers across the nation.

The facility manages parts and accessories for all five aspirational brands in India—Škoda, Volkswagen, Audi, Porsche, and Lamborghini. With primary focus to cater to the domestic market, the facility also supports the international market. This expansion reinforces the Group’s commitment to elevate after sales and service to our customers.

Customer care is about more than just offering great cars. That’s why SAVWIPL has increased its touchpoints to 540 in 2024, creating a reliable and well spread service network across India. Whether it’s routine maintenance or urgent support, expert assistance is well within reach for customers across the country.

Reflecting on this milestone, Piyush Arora, MD & CEO, Škoda Auto Volkswagen India, said, “Owning a car is not just about mobility; it’s about building memories. The enhanced Regional Distribution Centre will reduce the turn around time for distribution of parts and components, thereby elevating the customer experience. We are committed to make owning our cars a delightful journey, ensuring every interaction with us  brings smiles to our customers.”

This strategic investment underlines Škoda Auto Volkswagen India’s commitment to the Indian market, supporting the existing and new product lines. By ensuring the quick and seamless availability of genuine parts, the expanded RDC is set to enhance the overall ownership experience of customers and strengthen the Group’s service footprint in the region.

For further information please visit www.skoda-vw.co.in